We regret that we can only deliver to addresses with a UK postcode (includes Northern Island, Scottish Highlands and Islands and Channel Islands). Please be aware that we do not deliver to shipping agents for onward transmission.
Every effort is made to deliver your goods as quickly as possible and we show an expected delivery date next to each product on our website. All our products are supplied subject to availability if, at the time of your order, an item is out of stock we will inform you as soon as possible so you can decide whether you want to cancel the order, wait for the product to become available or choose an alternative. We will notify customers if a product has been discontinued or if delivery will be longer than stated on our website.
When your order is ready to be dispatched we will send a further email advising you when to expect your items. Delivery to most of UK MAINLAND is FREE OF CHARGE. We are happy to ship to the Scottish Highlands and non-mainland addresses with a UK postcode (including Northern Ireland, Isle of Wight, Scottish Isles, Channel Islands, etc).
You will be given the opportunity to provide additional delivery instructions during the checkout process. This is useful if you are unlikely to be at home when the delivery is expected or if your address is hard to find. Sometimes circumstances outside our control, such as adverse weather conditions, may cause deliveries to arrive later than expected. If you have ordered a number of products it is possible that some of the items may be delivered separately. We will make every effort to inform you if your order will be split in this way.
In the unlikely event that your goods do not arrive when expected please contact our sales team quoting your order number, as this will help us track down your order quickly. If the courier is unable to deliver your goods, a card will be left with contact details so you can re-arrange a suitable delivery date. The courier will attempt delivery the following day if delivery has not been mutually re-arranged. If the deliveries are not successful or delivery is refused the goods may be returned to us. If this happens all further delivery charges will be at the customer’s expense even if the original delivery was free.
Under no circumstance can we be held liable for any direct or consequential cost, charges or expenses arising directly or indirectly as a result of late, damaged or incorrect delivery of goods. This includes, but is not limited to, electrician or other contractor fees. You should not book an electrician on the basis of an expected delivery date and we would strongly advise you to only book your electrician when you have the lights in your possession and have checked that they are both suitable and undamaged.