All products come with manufacturer’s guarantee for the period of 24 months from the delivery date in respect of defective making or materials. Your statutory rights are unaffected. Not covered by the guarantee – mechanical damage, normal “wear and tear” and naturally occurring phenomena as described below.
Wood: wooden furniture will naturally differ in surface structure, colour, shape, sheen and they may have marks caused by insects. These features are not regarded as quality defects. Minor differences in appearance may result from ordinary expanding and shrinking of wood which reacts to climate changes at home.
Glass: minor scratches, small air bubbles and surface irregularities naturally occur during glass production. They are not regarded as quality defects.
Material: natural fluctuations occur during material production and they are not regarded as quality defects.
If you notice any defect(s) in the product, you are required to notify us immediately. You should do this not later than 3 working days from the day the defect was discovered to prevent any further damage.
You have to examine all products upon receipt and inform us about any deficiencies or visible damages. We will dismiss any claims for damages unless a product is unpacked and inspected at the moment of delivery. Please inform driver and he will make note in delivery document. Damaged or defective products will be repaired by a person sent by us, if possible.